All amounts are in Canadian dollars. Refunds go back to the original payment method. Questions: CONTACT EMAIL.
1. Starter kit (agents)
- Change of mind: you may cancel within 14 — TO CONFIRM days of delivery for a full refund if the ad players are returned unused, in original packaging. TO CONFIRM: who pays return shipping
- After that, or once you have paired a screen, the starter kit is non-refundable / refundable at [X% — TO CONFIRM].
- Damaged or faulty on arrival: tell us within 7 days of delivery and we will replace the player.
- Extra ad players: same rules as the starter kit.
- Subscription: the 1-year subscription included in the kit is not refunded separately. TO CONFIRM for renewals
- Referral rewards: if a starter kit is refunded, any referral reward paid for it is reversed.
2. Ads (advertisers)
- Before your ad starts: contact your agent or us and you will receive a full refund — TO CONFIRM for the ad fee and tax.
- After your ad starts: no refund for days already played. TO CONFIRM: refund or credit for remaining days
- Screen downtime: if a screen is offline for more than 24 hours — TO CONFIRM in total during your run, we will give a credit / refund for the affected days on that screen, on request.
- Ad removed by us although it followed the Advertiser Terms (for example, at a venue's request): refund for the remaining days.
- Ad removed because it broke the Advertiser Terms: no refund.
- Unpaid quotes expire automatically; nothing is charged.
3. How to request a refund
Email CONTACT EMAIL with your quote or order number and the reason. We aim to reply within 5 business days and process approved refunds within 10 business days. Your bank may take a few more days.
4. Chargebacks
Please contact us before disputing a charge with your bank — it is usually faster. If a payment is reversed, the related booking or kit order may be cancelled.